Privacy Policy

Who We Are

DOIT Consultants provides IT support, cybersecurity and technology services to businesses in Milton and the Greater Toronto Area. In this policy the words "we," "us," and "our" all refer to DOIT Consultants. The word "you" refers to anyone who visits our website, reaches out to us or works with us.

What This Policy Covers

This policy explains how we handle personal information collected through our website and during sales, marketing, and support activities.

This policy does not cover data stored in the systems we manage for clients. When we provide IT services, we may access or process your business data, but that is covered by our service agreement, not this policy. See below for more details.

What We Collect

We gather the information we need to help you create plans and to provide our work. This generally involves:

• Your name
• Your business name and role
• Your email address
• Your phone number
• Details about your business and its IT needs
• Anything you share with us in a form, email, message, or booking
• Account details if you use our client portal

When you visit our website, we also collect some information automatically, like your IP address, browser type, device details, pages you view, and how you found our site.

How We Collect It

We get your information when you:

• Fill out a form or contact us through the website
• Book a call or consultation through our scheduling link
• Email us at sales@doitconsultants.ca
• Call us at (905) 875-4455
• Sign up for our newsletter
• Message us on Facebook or Instagram
• Log in to or use our client portal

We also use tools like Google Analytics and Google Tag Manager to understand how people use our website. These rely on cookies (more on that below).

Why We Use It

We use your information to:

• Respond to your questions and requests
• Prepare quotes, proposals, and technology roadmaps
• Set up and manage your services and portal access
• Communicate with you about your account and support
• Send newsletters and updates, if you've asked for them
• Improve our website and our services
• Meet our legal, tax, and compliance obligations

We do not sell your personal information.

Data We Handle While Providing IT Services

To support, secure, and monitor your environment, we may access systems and data across your business, including devices, networks, email, backups, and identity systems. Our Security Operations Center works around the clock, which means monitoring activity and responding to threats on your behalf.

We take this access seriously. We only use it to provide the services you have paid for. We keep all information confidential. We manage it according to the terms in your service agreement with us. In this role we are your service provider, not the owner of your data.

Who We Share It With

We only share information when there's a clear reason:

• Our team. Staff who need your details to support and secure your business.
• Trusted technology partners. We rely on vendors and platforms (for example, Microsoft, security and monitoring tools, backup providers, and our client portal) to deliver our services. They only handle what they need to do their part.
• Legal reasons. If the law requires it, or we need to protect our rights, our clients, or the public, we may share information with the proper authorities.

We choose our partners carefully and expect them to protect your information just as we do.

Cookies and Website Tracking

Our website uses cookies. Cookies are files stored on your device. Cookies help the site run, remember your preferences and show us how visitors use our pages.

You can turn cookies off in your browser settings. Some parts of the site may not work smoothly if you do.

Marketing Emails

If you subscribe to our newsletter we will send you tips, updates and occasional offers. Every email contains an unsubscribe link. You can opt out any time. You can also ask us to remove you.

How We Protect Your Info

Security is our focus. We keep our own practices strict and reliable. We use organizational measures to protect your information from loss, misuse or unauthorized access. No system can ever be completely free of risk. We put in constant effort to keep your data safe.

How Long We Keep It

We keep your information only as long as we need it: to serve you, run our business, and meet legal and compliance requirements. When we no longer need it, we securely delete or destroy it.

Your Privacy Rights

You have the right to:

• Ask what personal information we hold about you
• Ask us to correct anything that's wrong
• Withdraw your consent to marketing at any time
• Ask us to delete your information, where we're able to

To make a request, contact us using the details at the bottom of this page. We'll respond as quickly as we can.

Links and Third-Party Tools

Our website connects to outside services, such as our scheduling tool, client portal, and social media pages. Once you leave our site or log in to a third-party tool, their privacy terms apply, not ours. It's worth reading them too.

Children's Privacy

Our services and website are meant for businesses and adults. We don't knowingly collect information from children. If you believe a child has given us their details, contact us and we'll remove it.

Changes to This Policy

We may update this page from time to time. When we do, we'll change the "Last updated" date at the top. If the changes are significant, we'll do our best to let you know.